What we know about you, and what we do with it.

Only what you choose to share with us, in one of three ways:

• The contact form — your name, your email address, what you need, and whatever you tell us about your situation or your property. The form does not ask for a phone number.
• By phone — whatever you tell us on the call.
• The chat widget in the corner of most pages — your name, the mobile number you type in, and your message. If you tick the consent box, we also keep a record of that consent: the date and time, your IP address, and the exact wording you agreed to, so we can show later that you asked us to text you.

There are no accounts and no newsletters. Beyond the hosting logs described below, there is no hidden data collection on this site.

To respond to you and to figure out how we can help — whether that's housing, buying a property, or pointing you to someone better placed than us. Along the way that means confirming and reminding you about calls, walkthroughs and appointments you've arranged with us, and sending you documents you've asked for, such as applications, agreements, offers and closing paperwork.

We reach you by email or phone, or — only where you've given express written consent in the chat widget — by text message. The consent you give there also permits occasional promotional messages about our own housing and home-buying services. We never message you on behalf of anyone else, and we never buy, rent or import phone numbers: every number we text was typed in by its owner in the chat widget on this site.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive text messages is collected in one place only: the chat widget on this website. It shows two separate consent boxes, both unchecked, and you choose which to tick. The first reads: “By submitting, you authorize D and K Home Solution to text/call the number above for informational/transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.” The second reads: “By submitting, you authorize D and K Home Solution to text/call the number above for promotional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.”

• What we send: Conversational, one-to-one messages about your inquiry: replies and follow-ups, confirmations and reminders for calls, walkthroughs and appointments you have arranged with us, and delivery of documents you asked for (applications, agreements, offers and closing paperwork). Those are the informational and transactional messages covered by the first checkbox in the chat widget. Only if you also tick the second checkbox may we send occasional promotional messages about our own housing and home-buying services. We never message you on behalf of anyone else.
• How often: Varies. Messages are sent in response to your activity, not on a fixed schedule.
• Cost: Message and data rates may apply, depending on your mobile plan. D&K Home Solutions does not charge you for text messages.
• To stop: Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message at any time. You will receive one confirmation message and then no further texts.
• For help: Reply HELP to any message for support contact details, or call us using the number on this page.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is outside our control.

Agreeing to texts is never a condition of getting housing, an offer on your property, or anything else from us. If a text message arriving on your phone could put you at risk, do not opt in. Call us instead and tell us not to text you — we will only ever call.

The full description of how consent is collected, step by step, is on our Text message program page.

We don't sell or rent your information, and as stated above, we never share mobile opt-in data with anyone for marketing. We don't run third-party analytics or advertising trackers on this site, and we don't set advertising cookies.

One third-party service is embedded here: the chat widget, which is operated by LeadConnector (GoHighLevel), the platform that also stores our inquiries and delivers our text messages. To pick a conversation up where you left off, it keeps a session identifier and your chat history in your browser's storage on the device you used. The widget is not shown on our domestic violence housing page.

If arranging housing means involving a partner — a case worker, an agency — we share only what's needed, and only with your okay.

Service providers who process information on our behalf and under contract: the platform that stores inquiries and sends our texts and emails, and the company that hosts this website. They may use it only to deliver that service to us.

Pages about our domestic violence housing include a Quick Exit button that leaves the site immediately, and they do not carry the chat widget. Be aware that no website can hide your visit from someone who can see your device or your network, and that a chat conversation or a text message can be read by anyone who can unlock your phone. If that's a risk for you, use a device the other person cannot access — or skip the website and call us instead, and tell us not to text you.

This site is served by a hosting provider that keeps standard, short-lived access logs (things like IP addresses and pages requested) for security and reliability. We don't use those logs to identify visitors.

For as long as we're working with you, and for a reasonable period afterwards so that we can show the consent you gave us if it is ever questioned. Ask us to delete it sooner and we will, keeping only the minimum record needed to honour an opt-out.

Ask us any time what information we have from you, ask us to correct it, or ask us to delete it — use the contact form or the details below and we'll take care of it. To stop text messages, reply STOP to any message. If this policy ever changes, the changes appear on this page.